How to Be Call Center Agent

Learning Outcomes

• Identify what a call center is.
• Define different types of call centers and their specific uses.
• Understand the entities that require call centers.
• Identify the key skills required to work in this field.
• Understand performance indicators used to evaluate employees.
• Learn how customer satisfaction is measured and the metrics used for it.

Who should Enroll

• Students looking for jobs in call centers.
• Graduates from universities.
• Beginners in the call center field.
• Current call center employees facing challenges.

Instructor

Amr Radwan

Call Center Expert | Over 12 Years of Experience in Call Center and Customer Service Across Various Companies | VIP Customer Service Manager at a Leading Egyptian Company $ Call Center Expert | 12 |

1 Training Courses6 Learners

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