Deliver Constructive Criticism for Directors

In the business world, the role of leaders and managers goes beyond decision-making and team management; it includes a critical skill that enhances performance and fosters a positive work environment: delivering constructive feedback. Have you ever thought about how to give your feedback in a way that encourages employees to grow, rather than causing frustration? How can you turn feedback into a powerful tool for growth instead of a source of stress or conflict? In this course, you will learn how to give effective feedback using proven models like SBI and SCARF, enabling you to provide smart and positive responses. You will gain skills in active listening, asking the right questions, and communicating persuasively, in addition to understanding performance evaluation strategies like 360-Degree Performance Appraisal and how to overcome biases in assessments. Additionally, we will explore how to manage anger and inspire positive change, as well as how to turn customer complaints into real opportunities for improvement. This course is an opportunity to develop your leadership and communication skills. Are you ready to make a positive impact on your team and organization?