Customer Service Skills

Learning Outcomes

• Define the core objectives of customer service
• Understand the importance of customer service in any organization
• Distinguish between types of customers and customer patterns
• Identify customer types
• Understand the key qualities required in an employee to deal with customers
• Define the three steps necessary for receiving a customer
• Identify the three factors that affect a customer during interaction with an employee
• Understand the body language factors that influence the customer
• Learn the necessary steps to handle problems
• Understand the three steps required to resolve issues

Who should Enroll

• Individuals interested in developing their personal skills
• Beginners in the job market

Instructor

Waleed Mouner

L&D Consultant and Certified Trainer with over 10 years of experience and practical expertise in various business management fields such as HR, sales, and customer service for over 13 years | Holds a Master’s in Business Administration | Master’s in Marketing from the Arab Academy for Science, Technology & Maritime Transport. $ L&D 10 13 | | .

1 Training Courses1851 Learners

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